Shipping & Returns

The Art of Fulfillment

At Ceylon Cleo, each order is prepared with the utmost care, ensuring that your experience begins the moment you make a purchase. Our team processes and ships orders from Monday through Friday, striving to send your treasures as swiftly as possible—typically within two (2) business days. However, during peak moments of demand, such as holidays or exclusive sales, we may require up to five (5) business days to complete your order.

On rare occasions, a surge in demand may deplete our inventory before updates are reflected online. If this affects your order, we will notify you immediately with an update on expected shipping times.

Returns, Exchanges & Replacements

At Ceylon Cleo, we take great pride in the craftsmanship of our products. Each item is a curated indulgence, designed to envelop you in beauty and luxury. For hygiene and quality assurance reasons, our return policy is crafted with care to ensure the integrity of our products.

Should you have any questions or require assistance, our team is delighted to help. Use the contact page to get ahold of us.

Returns for Samples & Decants

Non-Returnable Items
Each sample and decant is carefully hand-filled from the original manufacturer’s bottle, ensuring authenticity. While we guarantee the quality of our perfumes, we cannot guarantee that every fragrance will speak to your soul. For this reason, we are unable to accept returns or issue refunds once the outer box or envelope has been opened, even if the sample remains unused.

Returns for Full-Sized Bottles

Unopened and Unused Bottles
If your perfume bottle must be returned unopened and completely unused.

Non-Returnable Items
To preserve the purity of our fragrances, we cannot accept returns if:

• The cellophane wrapping has been opened.
• The bottle has been sprayed.
• The security seal has been tampered with or broken.
• There are any signs of usage or handling beyond the original condition.

International Orders

Due to shipping complexities, we are unable to accept returns on international orders at this time.

Damages & Order Issues

Your satisfaction is our priority. Should your order arrive damaged, defective, or incorrect, please inspect it upon delivery and reach out to us within five (5) days. We will work swiftly to resolve the issue and ensure you receive what you deserve—nothing less than perfection.

At Ceylon Cleo, every package is more than a shipment—it is a moment of indulgence waiting to be unwrapped. Thank you for allowing us to be part of your story.