Terms of service
Ceylon Cleo Terms & Conditions of Delightful Use
Last Updated: 2025-11-29
OVERVIEW
Welcome to Ceylon Cleo. The terms "we", "us" and "our" refer to Ceylon Cleo. We offer a curated shopping experience through this website, made possible by Shopify, our trusted platform partner. These Terms & Conditions of Delightful Use ("Terms of Service" or "Terms") outline your rights and responsibilities when using our services, browsing our boutique, or purchasing any of our offerings.
Please read these Terms with care, as they include important information about your legal rights and contain disclaimers, limitations of liability, and other essential details. By visiting or using our site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, we kindly ask that you refrain from using our services.
SECTION 1 - ACCESS AND ACCOUNT
By using this site, you confirm that you are of legal age in your jurisdiction, and you grant permission for any minor dependents using your devices to access the site under your supervision.
When using our services—including browsing or making a purchase—you may be asked to provide details such as your name, email, payment, and shipping address. You warrant that all information provided is current, accurate, and yours to give.
You are solely responsible for maintaining the confidentiality of your account credentials. Your account is yours alone; you may not transfer or assign it to anyone else.
SECTION 2 - OUR PRODUCTS
We strive to portray our products with love and accuracy. That said, actual colors or packaging may differ slightly from how they appear on your screen, depending on your device and settings.
Each product is thoughtfully sourced and presented, but we cannot guarantee that every fragrance or item will match personal expectations. We reserve the right to modify or discontinue products at any time, limit quantities, or restrict sales based on geographic region, in accordance with applicable law.
While product appearance may vary, rest assured that quality never will. Each Ceylon Cleo creation is held to the highest standard.
SECTION 3 - ORDERS
When you place an order, you are offering to purchase a product from us. We may accept or decline this offer at our sole discretion. Your order is not confirmed until we have successfully processed your payment and sent you an acceptance notification.
Please review your order carefully before submission. While we’ll do our best, we may not be able to accommodate cancellations after your order is accepted. If we are unable to fulfill any part of your order, we will notify you via email, phone, or billing address provided.
All orders are for personal or household use only, not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, promotions, and availability are subject to change without notice. Unless otherwise stated, all prices are shown in USD and exclude shipping, taxes, duties, or customs fees.
By placing an order, you confirm that your payment method is valid and authorized. You agree to update your payment and contact details to ensure a seamless checkout experience. We reserve the right to cancel any order that appears fraudulent or unauthorized.
SECTION 5 - SHIPPING AND DELIVERY
While we strive for prompt, elegant delivery, delays may occur due to carriers, customs, or conditions beyond our control. All delivery times are estimates and not guarantees.
Once your order leaves our hands and enters the carrier’s care, responsibility and risk of loss transfer to you. For peace of mind, we recommend choosing insured shipping options where available.
We are not responsible for lost or stolen packages once marked as delivered.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site—including text, images, videos, trademarks, and designs—belongs to Ceylon Cleo, its licensors, or Shopify, and is protected by intellectual property laws.
You may use the site only for personal, non-commercial purposes. Reproduction or distribution without our express written consent is strictly prohibited.
The Ceylon Cleo name and related marks are our trademarks. Shopify and other mentioned names are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to optional tools via third parties. These are offered "as is" without warranties or guarantees. Use them at your discretion and ensure you understand each third party’s terms.
Future features or tools released will also be governed by these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party sites. These are provided for your convenience. We do not endorse, control, or assume responsibility for their content, practices, or policies. Use at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
While Shopify powers our boutique, your transaction is solely with Ceylon Cleo. Shopify is not liable for any purchase, experience, or outcome related to your interaction with us.
If you need assistance, we’re your first and best point of contact: support@ceyloncleo.com
SECTION 10 - PRIVACY POLICY
Your privacy is dear to us. Information we collect is handled according to our Privacy Policy. Because our services are hosted on Shopify, your data may also be governed by Shopify’s Privacy Policy.
We do not sell or rent your personal data.
SECTION 11 - FEEDBACK
When you share feedback, reviews, or ideas with us, you grant us permission to use them for any purpose, including promotion or product improvement.
We value your voice and are honored by your thoughts—but we are not obligated to publish, compensate, or respond to submissions.
Please ensure any feedback is honest, lawful, and free from infringement of third-party rights.
SECTION 12 - ERRORS AND OMISSIONS
Though we strive for perfection, errors in product descriptions, pricing, or availability may occasionally occur. We reserve the right to correct them and cancel or revise orders accordingly, even after confirmation.
SECTION 13 - PROHIBITED USES
You may not use our site or services to break the law, infringe rights, transmit harmful code, engage in harassment, or otherwise disrupt the experience for others.
You may not use bots, scrapers, or automated means to access or extract data without permission. We may suspend your account or take legal action if you violate these terms.
SECTION 14 - TERMINATION
We may suspend or terminate your access to the Services at any time for any reason. Upon termination, the following sections remain in effect: Intellectual Property, Feedback, Privacy, Indemnification, and Governing Law.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free use of the site or that your expectations will always be met.
Some jurisdictions limit or disallow such disclaimers, so these may not apply to you in full.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ceylon Cleo, our partners, affiliates, and Shopify are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or any product.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Ceylon Cleo, Shopify, and related parties from claims or damages arising from your breach of these Terms, unlawful activity, or misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is held unenforceable, the rest shall remain in effect to the maximum extent permitted by law.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms, along with any posted policies, constitute the entire agreement between you and us. No waiver of any term shall be deemed a continuing waiver.
SECTION 20 - ASSIGNMENT
You may not assign your rights or obligations under these Terms without our written consent. We may assign them freely.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Ceylon Cleo is headquartered. You consent to venue and jurisdiction in those courts.
SECTION 22 - HEADINGS
Headings are included for convenience and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Changes will be posted on this page, and material updates will be communicated to you where legally required.
SECTION 24 - CONTACT INFORMATION
For any questions about these Terms, please contact us with care and confidence:
Email: support@ceyloncleo.com
We are here to help, always with a touch of grace.